Experience Design

Design that reduces effort, not just decorates screens

Enterprise software is judged on how quickly someone finishes a task on their forty-ninth repetition, not on how the landing page looks. We research the real workflow, prototype fast, test with actual users, and deliver a design system engineering can implement without guesswork.

0+

Product design engagements

0%

Average task-time reduction

0AA

WCAG conformance standard

Overview

From research evidence to a production design system

We open with contextual research: shadowing users, reviewing support tickets and analysing product telemetry to find where time and errors actually accumulate. That evidence sets the design priorities, which is why our redesigns move operational metrics rather than only satisfaction scores.

Design systems are delivered as engineering artefacts — tokens, component specifications, interaction states, responsive rules and accessibility annotations — versioned alongside the code that consumes them.

Accessibility is designed in: contrast, focus order, target sizes, error messaging and screen-reader semantics are specified before handoff, not retrofitted after an audit.

01

Evidence over opinion

Research findings, usability metrics and telemetry decide the design — not the loudest stakeholder in the room.

02

Prototype before you build

Interactive prototypes tested with real users so expensive assumptions fail in Figma, not in production.

03

Systems, not screens

Tokenised, documented component libraries that keep the fiftieth screen as consistent as the first.

04

Inclusive by default

WCAG 2.2 AA specified at design time and verified with assistive technology.

What we build

Capabilities you get on day one

The components below are engineered patterns we have shipped repeatedly — not concepts we would be exploring for the first time on your project.

Research programme

Recruitment, moderated sessions, synthesis and a prioritised findings backlog scored by impact and effort.

Interactive prototypes

Realistic flows with real data shapes, tested for comprehension and completion before development starts.

Token-based design system

Colour, type, spacing, elevation and motion as tokens that map one-to-one onto CSS variables or platform themes.

Engineering handoff

Specs covering every state — empty, loading, error, partial, dense — plus breakpoints and animation timings.

Accessibility annotations

Landmarks, heading order, labels, focus behaviour and announcements documented per component.

Design metrics

Task success, time on task, error rate and SUS tracked before and after so the value is demonstrable.

Capabilities

Everything inside our ui/ux & product design practice

The full scope of the practice. Engagements typically draw on a focused subset — this is the bench you have access to.

Research & Strategy

  • UX research & contextual enquiry
  • Stakeholder & user interviews
  • Journey & service blueprint mapping
  • Usability testing (moderated & remote)
  • Heuristic & expert evaluation
  • Information architecture
  • Product discovery workshops
  • Analytics-informed design decisions

Design & Prototyping

  • Wireframes & low-fidelity concepts
  • High-fidelity UI design
  • Interactive prototypes
  • Figma design systems
  • Adobe XD & legacy file migration
  • Motion & micro-interaction design
  • Data visualisation & dashboard design
  • Responsive & adaptive layout design

Systems & Brand

  • Design tokens & theming
  • Component library documentation
  • Brand identity & visual language
  • Iconography & illustration systems
  • Design–code parity governance
  • Multi-brand & white-label theming
  • Content design & UX writing
  • Design ops & contribution workflow

Accessibility & Quality

  • WCAG 2.2 AA audits
  • Accessibility annotation for handoff
  • Screen-reader & keyboard testing
  • Colour & contrast system design
  • Inclusive form & error patterns
  • Section 508 & EN 301 549 alignment
  • Accessibility remediation roadmaps
  • Design QA against implementation

Business impact

The outcomes clients measure

Figures are medians across delivered engagements in this practice. We will baseline your own numbers during discovery rather than promise these.

44%

Faster task completion

Median improvement across redesigned enterprise workflows, measured in moderated testing.

↓ 52%

Fewer support tickets

Clearer error handling, better empty states and honest progressive disclosure.

↑ 3.8

Points of SUS score

Typical usability-scale gain following a research-led redesign.

↓ 30%

Less front-end rework

A documented system with complete state coverage removes mid-sprint design ambiguity.

Technology stack

UI/UX & Product Design technology stack

Selected per engagement against your existing estate, your team's skills and total cost of ownership — never by partnership tier.

Design

  • Figma
  • FigJam
  • Adobe XD
  • Illustrator
  • Framer
  • Rive
  • Lottie

Prototyping

  • Figma Prototypes
  • ProtoPie
  • Storybook
  • Chromatic

Research

  • Maze
  • Lookback
  • Dovetail
  • Hotjar
  • Microsoft Clarity
  • UserTesting

Systems

  • Design Tokens (W3C)
  • Style Dictionary
  • Tailwind CSS
  • Radix UI
  • shadcn/ui

Accessibility

  • axe DevTools
  • NVDA
  • JAWS
  • VoiceOver
  • Stark
  • Pa11y

How we deliver

How a ui/ux & product design engagement runs

Six stages, each with a defined output. You can stop after any one of them and still hold something useful.

  1. Immerse

    Business goals, user research, competitive review, telemetry analysis and a measurable problem statement.

  2. Define

    Personas grounded in research, journey maps, information architecture and prioritised opportunity areas.

  3. Ideate & prototype

    Concept exploration, wireframes, then an interactive prototype at the fidelity needed to test the real risk.

  4. Validate

    Moderated usability sessions, accessibility review, iteration and a documented evidence trail for decisions.

  5. Systemise

    Design tokens, component library, documentation, accessibility annotations and contribution guidelines.

  6. Support delivery

    Sprint-embedded design QA, implementation review and post-launch measurement against the baseline.

Engagement models

How to start with UI/UX & Product Design

Three commercial shapes. Most clients begin with an assessment and move into delivery once the plan is agreed.

Fixed-price assessment

From $12,000

Two to four weeks. Produces a prioritised backlog, target architecture, risk register and a costed delivery plan you own outright.

  • Named architect
  • Executive readout
  • No obligation to proceed
Start here

Dedicated pod

Monthly retainer

An embedded team — lead, engineers, QA — working in your sprints and tooling with US-hours overlap from our India centre.

  • Scale up or down monthly
  • Your definition of done
  • Direct team access
Start here

Indicative ranges for planning purposes. Final pricing follows scope confirmation — we do not quote before we understand the problem.

FAQs

UI/UX & Product Design — frequently asked

Can you design without a long research phase?

Yes, proportionally. Where the domain is well understood we run a compressed one-week discovery using existing telemetry, support tickets and a handful of interviews. What we will not do is skip validation entirely — even three usability sessions on a prototype prevent expensive mistakes.

Do you build the front end you design?

We can, and there are real advantages to it — no handoff loss and no arguments about feasibility. We also work purely as a design partner alongside your engineers, in which case we provide Storybook-ready specifications and stay available for design QA.

How do you keep the design system alive after the project?

Governance and tooling. Tokens are the single source of truth consumed directly by code, visual regression testing catches drift, a contribution process defines how new patterns get added, and we run a quarterly parity audit between Figma and production.

What if our stakeholders disagree about the direction?

We convert opinions into testable hypotheses and let users settle it. Presenting two prototypes with usability data attached is dramatically more effective than another review meeting, and it depersonalises the decision.

Is accessibility going to slow us down?

Designing for it costs very little. Retrofitting it is what gets expensive — remediating an inaccessible product typically costs several times what specifying it correctly would have. We build it into the design system so compliance becomes the default path.

Experience Design

Ready to talk about ui/ux & product design?

Send the context — current systems, constraints, what you have already tried. An architect from this practice will reply, usually within one business day.

Book a discovery call Email the team

Princeton, NJ · Tiruchirappalli, India · +1 (609) 681-2414