Knowledge ingestion
Connectors for SharePoint, Confluence, Drive, Zendesk, S3 and databases with incremental sync and permission mirroring.
Product · AI & Automation
Infilabs AI Chat Platform
A governed enterprise assistant grounded in your own knowledge.
Deploy a retrieval-grounded assistant across intranet, support desk and customer channels — with citations, guardrails, analytics and full control over which model answers which question.
68%
First-contact resolution
< 2s
Median response latency
40+
Connectors out of the box
Modules
What is inside the platform
Modules are licensed independently. Most clients start with two or three and expand as the first phase proves out.
Retrieval engine
Hybrid vector and keyword search with reranking, metadata filters and per-user access enforcement at query time.
Model gateway
Route by intent, cost and sensitivity across Claude, Azure OpenAI, Gemini and self-hosted open models.
Guardrail layer
PII redaction, topic policy, jailbreak detection, refusal behaviour and human-escalation triggers.
Agent tools
Scoped actions — raise a ticket, look up an order, book leave — executed through audited API calls.
Analytics & evaluation
Answer quality scoring, unanswered-question mining, cost per conversation and satisfaction trends.
Capabilities
Included as standard
- Multi-channel: web, Teams, Slack, WhatsApp, voice
- Citation-backed answers with source links
- Permission-aware retrieval per user
- Multilingual across 40+ languages
- Conversation handover to live agents
- Prompt and persona library management
- Golden-dataset evaluation harness
- Full conversation audit trail & export
- Cost budgeting and rate limits per team
- Bring-your-own-model support
Implementation
Getting Infilabs AI Chat Platform live
A predictable path. Most single-entity deployments complete in four to eight weeks depending on integration count.
-
Fit workshop
One day mapping your process against the platform. Output is a configuration blueprint and an honest gap list.
-
Sandbox with your data
A working environment loaded with a slice of your real data so evaluation is concrete rather than hypothetical.
-
Configuration
Workflows, roles, forms, templates and integrations configured to the blueprint — with gaps built as extensions where justified.
-
Data migration
Profiling, cleansing, dry runs and reconciliation reports signed off before any production load.
-
Training & go-live
Role-based training, UAT, cutover runbook and hypercare staffing through the first cycle.
-
Support & evolve
SLA-backed support, quarterly reviews, release upgrades and a documented enhancement path.
Services behind this platform
AI & Machine Learning
Production-grade generative AI, applied ML and autonomous agents — governed, evaluated and observable.
Data Engineering & Analytics
Lakehouse platforms, ETL/ELT pipelines and governed analytics that turn scattered systems into one trusted layer.
Cloud Services
Migration, cloud-native engineering, Kubernetes, FinOps and resilience across AWS, Azure, Google Cloud, Oracle and IBM.
Product enquiry
See Infilabs AI Chat Platform with your own data
We will load a representative slice of your data into a sandbox so you can evaluate against your real process. No generic demo tenant.